“I don’t have any concerns or worries about anything that gets put in their hands or that they are delivering to me. I know it’s reliable, and I can count on it.”
How Bennie Set a New Standard of Benefits Support for Jellyfish
Case Study Fixed Navigation
Industry
Software Development
Employees
225
Headquarters
Boston, Massachusetts
HR Leaders
Senior People Operations Manager
HR Challenge
Limited Support & Unreliable Service
Results
Dedicated Partnership &
Full-Service Benefits Support
About Jellyfish
OUR CUSTOMER
Software Engineering Intelligence
Jellyfish is a Boston-based SaaS platform that provides data analytics for engineering leaders to better manage their teams, budgets, workflows, and sprints. The organization has over 220 employees, most of whom are Massachusetts-based, and the rest are across 24 states. Their People team is small but mighty, including a CPO, Senior People Ops Manager, and Senior People Strategy Partner.
HR Challenges
Jellyfish’s People team struggled with getting an adequate level of support from their previous benefits broker. Their account representatives constantly changed, often leading to delayed responses and inaccurate information related to their plans. The lean People team knew a more comprehensive, personalized level of support was needed.
1. Inconsistent Support
The People team struggled with the support they received from their previous account managers. There was frequent turnover in their representatives, so the support was inconsistent and unreliable.
2. Unreliable Service
The information provided by their previous broker couldn’t always be trusted due to inaccuracy issues. In one instance, their broker confused them with another client and gave answers based on the wrong plan information.
3. Unexciting Offerings
While the broker’s services were standard, there weren’t any particularly exciting offerings or features that the team could lean on to enhance employee experience or alleviate workload.
“In the world of benefits, consistency is critical. You need to be able to rely on the answers you’re getting from your support team.”
Bennie’s Job Duties
Service & Support
Tailored Service & Support
“I can count on them.”
Bennie App & Marketplace
Going Beyond the Typical Benefits Experience
“I could then focus on other things.”
Service & Support
Tailored Service & Support
“I can count on them.”
Jellyfish Now Has a Benefits Support Team They Can Rely On
With Bennie, Jellyfish now has dedicated benefits consultants and an array of additional resources to ensure their benefits program functions to its fullest potential. Whatever question or issue arises, they know the Bennie team is on it, going above and beyond to resolve it.
“I am not only the plan admin, I am also an employee who uses her benefits on a daily basis, and I have very high standards. I have been extremely happy with the support on both the admin and employee sides.”
Bennie App & Marketplace
Going Beyond the Typical Benefits Experience
“I could then focus on other things.”
No-Cost Features & Resources Available Through Bennie’s App
“It’s nice that there are these built-in benefits that aren’t a cost add for us, but still save our employees money.”
In addition to the services one expects their broker to provide, Bennie offers Jellyfish’s People team something a notch above that – the Bennie App. The “Ask Bennie” feature, an on-demand healthcare concierge service within the app, allows employees to get help with specific questions about their plans, coverage, claims, and much more. Many of these questions would have typically been directed to a company’s People Ops team, but now that’s off their plate.
The team also uses the Bennie Insights dashboard to easily get a snapshot of benefits utilization, app engagement, and enrollment, alleviating the work of the People team to compile this data when showcasing it to their leadership team.
“I like that there are options that employees can elect themselves and that there are options that we can sponsor and offer as an employer.”
Another feature that has been well received by Jellyfish is the Bennie Marketplace, which hosts various services, products, and perks at preferred rates available to employees voluntarily or as employer-sponsored benefits. Vendors range from fertility planning services to physical and financial wellness offerings. Perkspot is a perk available to Jellyfish at no additional cost to the organization.
“I always tell everybody about the Perkspot app and extension, which saved me so much money. So I’m always directing people to that. And I’ve had people tell me that they’ve been able to save a fair amount.”
Service With Care Makes All the Difference
THE RESULTS
Bennie Takes the Benefits Work Off Jellyfish’s Plate
“The reliability, the consistency, the attentiveness, and the responsiveness is just a huge weight off my shoulders.”
Because Bennie took more ownership over the benefits piece for Jellyfish, their People team now has more time to focus on their other functions without being bogged down by tedious benefits and insurance tasks. Knowing that their Bennie consultants are so responsive and put care into providing accurate and useful information provides peace of mind that their team and employees are receiving reliable information.
“Bennie will track open issues, see them through to resolution, and loop me back in when I’m needed. This frees me up to do all the other things I do outside of the benefits admin work. It’s a huge help and relief to know that they’re on it. They’ve also been fantastic with answering my many questions and educating me so I can best serve our employees.”
Now that Jellyfish has found a true benefits partner, this opens up more opportunities for what their benefits program can look like going forward and creates excitement for what’s to come.
“We run very lean. So knowing that I have this other partner in this world that I can lean on and depend on and who is working on my behalf is huge because I wear so many hats. And they do it very, very well.”
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